****mers

I’m afraid I was warned about these ****mers. So my car came in with this tracking device..So after 2 years they contacted me for an upgrade. This was around February this year, Premium was explained and so forth then I agreed to moving forward with them. This was done over the phone by the way. I was assisted by a guy named Kholbid Mosoon along side his manager Bramley Ramadu not sure if I got the spelling of the names right. So with upgrade it was my car and included my sisters. So therefore it’s two vehicles covered. When the device was installed for the both of us , they captured wrong vehicle information for my sister’s car, I called and told them to please change it they they said they would. Did they change it?? NO!!! My sister asked me to tell them again because if anything could happen when I claim they’ll refer to the incorrect car details. I contacted them to change them and they still didn’t. With my side when I got my device installed I downloaded the beame app on the app I saw some additionals. Which I activated a few, like your “panic button “ , “no go-zones “ etc. thereafter I received an email confirmation and stated that there is additional fees for those services, I immediately called and told them to please cancel because the app didn’t mention that there’s extra charges for those. They agreed and said that’s fine they truly understand and should write an email to cancellation department. Which I did. Tell me why that end of the month I was debited those extra charges whereas I got an email that they have been cancelled. I called to inquire and those told me none sense. I was so fed up with them called and told them to cancel my account I don’t want to be with them anymore. Tell me why now telling that did I know that this is a 3 year contract???? Excuse me?! an insurance that is a contract. I’ve never heard of such. I told them that there is no way and I don’t remember that being mentioned. I requested for a telephonic recording of the day I was offered the tracker so I can hear if it was explained to me that “I must bare in mind that this is a 3 year contract “ . They said they’ll follow up and give me a call for the request. It’s been a month till today I’m still waiting for that call. Remember they always mention that “please note call conversations are recorded “ so I want to hear all that. Honestly if this was a 3 year contract thing I was not going to agree taking the upgrade.I am fed up with these ****mers!