TK
Thomas K
1 reviews | Active since Apr 2018
02 Feb 2026, 19:31
****mers
Matrix ***** money from bank account even after services cancelled
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
03 Feb 2026, 10:01Good day Thomas Ndiyase KaGegana,
Thank you for your submission.
Kindly note that your agreement with Mix Telematics is a 36‑month contract. Therefore, early termination is subject to a settlement fee as per the terms and conditions. If the settlement is not paid, subscription billing will continue.
Should you require further assistance, please send us an email.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply03 Feb 2026, 10:01
Official
Good day Thomas Ndiyase KaGegana,
Thank you for your submission.
Kindly note that your agreement with Mix Telematics is a 36‑month contract. Therefore, early termination is subject to a settlement fee as per the terms and conditions. If the settlement is not paid, subscription billing will continue.
Should you require further assistance, please send us an email.
Regards,
Customer Care Department
***
Customer Care Department
***
TK
Thomas K's updateReviewer Update
03 Feb 2026, 10:28The service was cancelled a day after installation after the technician explained how the device worked, the information that was hidden by the consultant which I can say it was a false adverti*****t. Even if it was 3 year contract, it expired long time ago. Monthly subscription was R199.00 now you are debiting R800 for what. I have sent numerous emails with proof of cancellation but still you continue and want more emails. So please stop debiting my account because I don’t want to end up changing my account because of you.
TK
Thomas K's update03 Feb 2026, 10:28
Reviewer Update
The service was cancelled a day after installation after the technician explained how the device worked, the information that was hidden by the consultant which I can say it was a false adverti*****t. Even if it was 3 year contract, it expired long time ago. Monthly subscription was R199.00 now you are debiting R800 for what. I have sent numerous emails with proof of cancellation but still you continue and want more emails. So please stop debiting my account because I don’t want to end up changing my account because of you.
Matrix Vehicle Tracking's replyOfficial
03 Feb 2026, 10:43Good Day Thomas Ndiyase KaGegana,
Thank you for the reply
We have sent through an e-mail requesting the communication sent back in 2023 November.
Regards,
Customer Care Department
***
Thank you for the reply
We have sent through an e-mail requesting the communication sent back in 2023 November.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Feb 2026, 10:43
Official
Good Day Thomas Ndiyase KaGegana,
Thank you for the reply
We have sent through an e-mail requesting the communication sent back in 2023 November.
Regards,
Customer Care Department
***
Thank you for the reply
We have sent through an e-mail requesting the communication sent back in 2023 November.
Regards,
Customer Care Department
***