JM
John M
1 reviews | Active since Jul 2021
26 Jun 2025, 09:03
****mers
This company is a ****,I got their device in 2021 the beginning of Nov,the person who sold me the unit promised me that I am not going to pay prorate as it was the beginning of the moth unfortunately when I received the first invoice the prorata was charged and I queried that the same time but nothing was done until I decided not to pay them anymore then they listed me on credit bureau and again they renewed the contract now without my consent they now debiting my account increased installment without me giving them the permission
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
26 Jun 2025, 10:07Good day John Mokwape
Thank you for your submission.
This confirms receipt of your query. As per your contract with Mix Telematics, you've entered into a 36-month agreement, and terminating before completion may incur a settlement fee.
This confirms receipt of your query. As per your contract with Mix Telematics, you've entered into a 36-month agreement, and terminating before completion may incur a settlement fee.
We hope this clarifies your query. For further assistance, feel free to email us or message us on Facebook.
Best regards
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply26 Jun 2025, 10:07
Official
Good day John Mokwape
Thank you for your submission.
This confirms receipt of your query. As per your contract with Mix Telematics, you've entered into a 36-month agreement, and terminating before completion may incur a settlement fee.
This confirms receipt of your query. As per your contract with Mix Telematics, you've entered into a 36-month agreement, and terminating before completion may incur a settlement fee.
We hope this clarifies your query. For further assistance, feel free to email us or message us on Facebook.
Best regards
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
27 Jun 2025, 05:50Good day John Mokwape,
This confirms that the matter is under investigation.
You will receive feedback as soon as the investigation is concluded.
Kind regards
Customer Care Department
***
This confirms that the matter is under investigation.
You will receive feedback as soon as the investigation is concluded.
Kind regards
Customer Care Department
***
Matrix Vehicle Tracking's reply27 Jun 2025, 05:50
Official
Good day John Mokwape,
This confirms that the matter is under investigation.
You will receive feedback as soon as the investigation is concluded.
Kind regards
Customer Care Department
***
This confirms that the matter is under investigation.
You will receive feedback as soon as the investigation is concluded.
Kind regards
Customer Care Department
***