EB
Elanie B

1 reviews | Active since Jun 2023

14 Jun 2023, 20:55

****med, unauthorized debit orders

I was phoned and informed that my contract expired, is not valid and that I HAVE to upgrade to a much more expensive contract to continue cover. The installers never came, I followed up in vain. Eventually I moved to a different service provider. Suddenly there were unauthorized debit orders going off my account. When I canceled the debit orders they handed me over to debt collectors and threatens with black listing because I never canceled the contract which they told me expired and is no longer valid. I see I am not the only person being ****med by this company.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Jun 2023, 11:36
Official
Good day  Elanie Breedt ,

Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.

We confirm that one of our Client Service Department has been in contact with you and the request has been escalated to Management for investigation.

Consultant will be in contact with you shortly.

Regards,
Customer Care Department
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