matrx be serious

Your Case Number Logged ***0 Reference created for your enquiry ***9 Your Case Number Logged ***9 Dear Matrix,

I hope this email finds you well.

I am deeply disappointed with the service I have received and am seriously considering switching to another tracking company. On January 22nd, I experienced an attempted hijacking and pressed all the buttons on my remote. At no point did I receive a call from your team. The following day, I tested the system again, yet no one contacted me. This month, I have repeatedly pressed the button, but there has been no response.

However, Matrix contacted me regarding an outstanding payment for January. I intentionally reversed the debit order and have done so again for February, as I do not see the value in paying for a service that is not functioning as expected. To clarify, I do not owe you anything and will not be making any further payments.

In November 2023, Matrix updated my unit. Based on my understanding, my remote is functional, as the red light flashes whenever I press it. If my subscription is not providing the expected level of security, I see no reason to continue with your service. I urge you to take the necessary steps, including canceling my subscription if needed. There are other companies, such as Cartrack and Netstar, that can fulfill this role effectively.

Please promptly respond in addressing these concern ***