MATRIX...I'M STILL WAITING

You guys deserve a zero at this point. Your call centre is an absolute waste. Long waiting periods with no answer, then you're told to leave a message and you will be called back. I'm still waiting to be called back after leaving 2 messages.

The agent I did reach said I can expect a call from a technician to install units on the 2 new business vehicles. I asked for a Ref no and was told there isn't one. Given a number to call back...no surprise...I'm still waiting.

My vehicle insurer has given me 7 days to have a unit fitted and this is day 3...I've called on Monday, Tuesday and Wednesday...with 4 days left...I'm still waiting

As for your app, I can't even log in. The app opens, glitches and closes. I even tried uninstalling and re-installing the app twice. I currently have 2 business vehicles I can't track because of this. Tried reaching an agent to assist. No answer.

What do you even have a call centre for if your customers can't access help. What am I paying for here. What will the response be in case of hijacking. Will I be asked to leave a messages.

I'm trying to be civil but at this point I might as well cancel my 2 contracts, not give you 2 more contracts. Let's see if this review gets your attention...chances are, I'll be left waiting