MR
Mahlatse R
1 reviews | Active since Mar 2025
24 Aug 2026, 23:28
Matrix/Beame Tracking System - Horrible Customer Service (Cancellation Process)
Joined in 2022 when I bought my vehicle. My 36-month tracking contract ended in Nov last year, and I understood it had continued month-to-month. Today I called to cancel and was told I’m suddenly on a new 36-month contract with a R900+ cancellation fee. The consultant first confirmed it was month-to-month, then changed the story when I requested the cancellation documents. How was this new contract agreed to without my knowledge or consent? Very disappointing lack of transparency.
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Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
25 Aug 2026, 08:04Good day Mahlatse Ramakgoakgoa,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Aug 2026, 08:04
Official
Good day Mahlatse Ramakgoakgoa,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
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Mahlatse R's updateReviewer Update
25 Aug 2026, 12:00I'm still waiting for any sort of response not silence.
MR
Mahlatse R's update25 Aug 2026, 12:00
Reviewer Update
I'm still waiting for any sort of response not silence.
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Mahlatse R's updateReviewer Update
15 Sept 2026, 16:57On 27 August, I received confirmation that my policy had been cancelled with immediate effect. However, on 2 September, I received an email requesting payment. I subsequently contacted the Debtors Department to clarify the matter, but to date, I have not received any response.
Today, I received an SMS stating that my account is in arrears, despite the policy having been cancelled with immediate effect.
Please clarify why I am being required to make payment for a period during which the policy was no longer active and no service was rendered. I would also appreciate an updated statement confirming the cancellation date and the basis for any amount currently reflected as outstanding on my account.
I request that this matter be investigated and resolved as soon as possible, and that any incorrect arrears or payment demands be removed from my account.
Today, I received an SMS stating that my account is in arrears, despite the policy having been cancelled with immediate effect.
Please clarify why I am being required to make payment for a period during which the policy was no longer active and no service was rendered. I would also appreciate an updated statement confirming the cancellation date and the basis for any amount currently reflected as outstanding on my account.
I request that this matter be investigated and resolved as soon as possible, and that any incorrect arrears or payment demands be removed from my account.
MR
Mahlatse R's update15 Sept 2026, 16:57
Reviewer Update
On 27 August, I received confirmation that my policy had been cancelled with immediate effect. However, on 2 September, I received an email requesting payment. I subsequently contacted the Debtors Department to clarify the matter, but to date, I have not received any response.
Today, I received an SMS stating that my account is in arrears, despite the policy having been cancelled with immediate effect.
Please clarify why I am being required to make payment for a period during which the policy was no longer active and no service was rendered. I would also appreciate an updated statement confirming the cancellation date and the basis for any amount currently reflected as outstanding on my account.
I request that this matter be investigated and resolved as soon as possible, and that any incorrect arrears or payment demands be removed from my account.
Today, I received an SMS stating that my account is in arrears, despite the policy having been cancelled with immediate effect.
Please clarify why I am being required to make payment for a period during which the policy was no longer active and no service was rendered. I would also appreciate an updated statement confirming the cancellation date and the basis for any amount currently reflected as outstanding on my account.
I request that this matter be investigated and resolved as soon as possible, and that any incorrect arrears or payment demands be removed from my account.