MR
Mahlatse R
1 reviews | Active since Mar 2025
15 Sept 2026, 16:59
Matrix/Beame Tracking Services - Payment Dispute
On 27 August, I received confirmation that my policy had been cancelled with immediate effect. However, on 2 September, I received an email requesting payment. I subsequently contacted the Debtors Department to clarify the matter, but to date, I have not received any response.
Today, I received an SMS stating that my account is in arrears, despite the policy having been cancelled with immediate effect.
Please clarify why I am being required to make payment for a period during which the policy was no longer active and no service was rendered. I would also appreciate an updated statement confirming the cancellation date and the basis for any amount currently reflected as outstanding on my account.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 Sept 2026, 17:36Good Day Mahlatse Ramakgoakgoa,
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,Customer Care Department
***
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,Customer Care Department
***
Matrix Vehicle Tracking's reply15 Sept 2026, 17:36
Official
Good Day Mahlatse Ramakgoakgoa,
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,Customer Care Department
***
Thank you for bringing this matter to our attention. We truly regret the frustration and inconvenience you have experienced.
Kindly note that the matter has been escalated to the relevant department for a review.
Please anticipate feedback shortly.
Regards,Customer Care Department
***
MR
Mahlatse R's updateReviewer Update
16 Sept 2026, 17:41Greeting. I received a response today advising that my account has an outstanding balance.
I requested cancellation telephonically on 24 August, but the account was only cancelled on 27 August with immediate effect, after I raised the matter on HelloPeter. The statement provided shows an outstanding balance dated 25 August, one day after my cancellation request.
I subsequently requested clarification on whether this balance relates to August or September, but have not received a clear response.
Please clarify the period and basis of this charge, particularly given that cancellation had already been requested on 24 August. My understanding is that payment is for services rendered or due to be rendered, and I therefore dispute any charge relating to a period after my cancellation request.
I requested cancellation telephonically on 24 August, but the account was only cancelled on 27 August with immediate effect, after I raised the matter on HelloPeter. The statement provided shows an outstanding balance dated 25 August, one day after my cancellation request.
I subsequently requested clarification on whether this balance relates to August or September, but have not received a clear response.
Please clarify the period and basis of this charge, particularly given that cancellation had already been requested on 24 August. My understanding is that payment is for services rendered or due to be rendered, and I therefore dispute any charge relating to a period after my cancellation request.
MR
Mahlatse R's update16 Sept 2026, 17:41
Reviewer Update
Greeting. I received a response today advising that my account has an outstanding balance.
I requested cancellation telephonically on 24 August, but the account was only cancelled on 27 August with immediate effect, after I raised the matter on HelloPeter. The statement provided shows an outstanding balance dated 25 August, one day after my cancellation request.
I subsequently requested clarification on whether this balance relates to August or September, but have not received a clear response.
Please clarify the period and basis of this charge, particularly given that cancellation had already been requested on 24 August. My understanding is that payment is for services rendered or due to be rendered, and I therefore dispute any charge relating to a period after my cancellation request.
I requested cancellation telephonically on 24 August, but the account was only cancelled on 27 August with immediate effect, after I raised the matter on HelloPeter. The statement provided shows an outstanding balance dated 25 August, one day after my cancellation request.
I subsequently requested clarification on whether this balance relates to August or September, but have not received a clear response.
Please clarify the period and basis of this charge, particularly given that cancellation had already been requested on 24 August. My understanding is that payment is for services rendered or due to be rendered, and I therefore dispute any charge relating to a period after my cancellation request.