iM
itumeleng M

1 reviews | Active since Dec 2015

01 Dec 2022, 17:48

Matrix/Beame is a **** and wants payment for services they did not render

I sold my vehicle on 18 August 22, sent an email on the same day requesting for immediate cancellation as I no longer owned the vehicle and did not require tracking services anymore. I was on a month to month contract of which I was told telephonically that I can cancel the service at any time when I agreed to continue with this option.

My account was up to date and the August month was fully paid for. Now they are demanding that I pay for the full month of September 22 even thou I requested am immediate cancellation in August because I no longer required tracking services and did not own the vehicle anymore?

Your finance department claimed I owed for August, when I proved them wrong then they said I must pay for September 22 and telling me about a 30 day notice period? Give a 30 day notice for something I no longer own? What exactly am I paying an extra month for? What service were you providing in September that entitles you to get paid an extra month? This is unfair business practice. I see I have also been reported to the credit bureaus for refusing to donate money to for a service I no longer required and did not receive.

Matrix/beame must stop ******** consumers and performing unfair business practice.

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Replies (5)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Dec 2022, 08:25
Official
Good day Itumeleng M,

Thank you for taking our call.

We can confirm that an agent has called and advised on the notice month pay due.

Regards,
Customer Care Department
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iM
itumeleng M's update02 Dec 2022, 08:39
Reviewer Update
30 day notice for what exactly on a month to month contract? What tracking service did you provide me with in September for a vehicle that I sold on the 18th of August of which I informed you on the very same day via email to cancel with immediate effect.

You guys must review your policies cause they are absolute *******. This is literally a **** and just a way to get money.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Dec 2022, 08:53
Official
Kindly refer to section 2.5 of the Standard Terms and Conditions.  For ease of reference, the link is below.

https://www.beam-e.com/Beame_Terms.pdf

Regards,
Customer Care Department
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iM
itumeleng M's update02 Dec 2022, 09:00
Reviewer Update
Irrespective of what your documents say, I did not sign anything agreeing to those terms and conditions of which was confirmed by your own people on the millions of calls I have had with them. Secondly your people that sell month to month contracts telephonically are *****, cause I was informed I can cancel it whenever.

Matrix/Beame is a **** and you are performing unfair business practice.

Ill definitely be lodging a formal complaint against your company for unfair contractual terms. You cannot demand payment for services you did not provide.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply02 Dec 2022, 09:02
Official
Your reply is noted.

Regards,
Customer Care Department
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