HVdM
Hendrik Van der Merwe
1 reviews | Active since Nov 2023
13 Nov 2023, 15:48
Matrix .Worst tracking system ever.
Don't waste your time and money on this tracking company. They are very helpful when it comes to signing up , but lacks a hell of a lot when it comes to after service. I have been logging numerous amounts of case logs because the tracker unit is not operating properly. I was placed on hold for 48mins after having to phone them instead of them phoning me regarding my problem, I eventually put the phone down. People , please don't subscribe with them , the biggest mistake of my life. BE WARNED.....
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Matrix Vehicle Tracking's replyOfficial
14 Nov 2023, 12:00Good Day Hendrik Van der Merwe,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Nov 2023, 12:00
Official
Good Day Hendrik Van der Merwe,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that the Client Service Consultant has been in contact with you and the matter has been escalated to our Technical Department for further investigation.
We will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***