Matrix worst customer service

I had purchased my first vehicle and had entrusted Matrix with being the company I use for tracker- on the 11th of October 2024 I got tracker fitted , I had taken the plan which included the panic remote, meaning I was to pay R219, I did not receive my remote on the day, as the gentleman who fitted the tracker explained that I will get it sometime in the month of October as they have ordered them, that was okay as I understood, up until this day 09-01-25 I have not received the panic button, however I get charged for it on every debit order date. I am beyond furious as they have been telling me that I will get it, since October, they do not even take the initiate to update their customers , instead we have to call them to follow-up , which is ridiculous to be honest, the last time I called I was told that I would get it by end of November since then, I have not bothered to call in hopes that they will call or that I would have the panic button, but nothing. They don’t call , or email. You have to run after then to provide you with a device that you pay for. The worst customer service to be frank.