Matrix - What a joke

Since the unit was installed in my car in November 2024, I have had nothing but issues. Getting in touch with customer support has been nearly impossible. I never received my panic button, and I have been given the runaround ever since—first being told it was shipped, then that they were out of stock, and finally that it wasn’t included in my package, even though I know it was.

When I do manage to reach customer care, I am treated as if I am a burden.

If anything were to happen (God forbid), I have no doubt they would simply shrug and blame me for not checking.

I have sent countless emails and made numerous calls, yet getting through to them is nothing short of a miracle.

On top of that, I have received multiple messages stating that my Beam unit is not functioning. I called to make arrangements, but all I got were empty promises.

Then today, I received a phone call from Beam saying the unit is not working and that they will send someone to check it. When I asked about the remote, I was once again told it would be shipped—just another excuse in a long list of delays.

I am beyond frustrated with this company and their complete lack of customer service.