Matrix Vehicle Tracking – Unfair Billing and Terrible Service

I took out a tracking device with Matrix for my bike almost 2 years ago. When I no longer needed the service, I followed their exact process and sent an email in writing to request cancellation. Despite this, they continued to debit my account.

Over time, I’ve had about three different agents call me, each promising to escalate the matter. Nothing has ever been resolved and no one from Matrix has contacted me to confirm the cancellation. Instead, I recently started receiving SMS messages stating that I owe them money. To make matters worse, they are now threatening to hand me over to external debt collection for a balance I do not owe.

This is completely unacceptable. I cancelled the device as required, yet Matrix continues to treat me as if I’m still a client. The lack of follow-up, the repeated false debits, and now the debt threats show just how poor their service really is.

I’m deeply disappointed with the way this has been handled. Matrix is trying to force me to pay for something I cancelled long ago. I will not recommend this company to anyone – the service has been nothing but stressful, unfair, and completely unprofessional.