Matrix Vehicle tracking Service desert.

Item: Matrix Vehicle Tracking
Rating: 1
Author: Thorsten B

Matrix vehicle tracking: You hardly ever get through on their Landlines. I had a vehicle disconnected from the battery 2 Nights in a row. No battery down call. I wanted a new Vehicle fitted with their MX3 system. No response to the email. Their new mobile app feels 3 steps backwards. The company feels like it is run by bots. I am not feeling that I am taking seriously by this company and will move my fleet to a new provider.

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

13 Jun 2024, 13:16

Good Day Thorsten Biermann,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply13 Jun 2024, 13:16

Official

Good Day Thorsten Biermann,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

13 Jun 2024, 15:39

Good Day Thorsten Biermann,

Thank you for giving us the chance to discuss your query with you.

We can confirm that the Corporate Consultant has reached out to you and the issue has been addressed, as the email outlines the duration of the agreements.

We deeply apologize for any inconvenience this may have caused.

Regards
Customer Care Department
***

Matrix Vehicle Tracking's reply13 Jun 2024, 15:39

Official

Good Day Thorsten Biermann,

Thank you for giving us the chance to discuss your query with you.

We can confirm that the Corporate Consultant has reached out to you and the issue has been addressed, as the email outlines the duration of the agreements.

We deeply apologize for any inconvenience this may have caused.

Regards
Customer Care Department
***