1 reviews | Active since Jan 2012
Matrix vehicle tracking ******** and threatening old people!! Shame on you!! Keep away from them please!!
Matrix **** beware they won't let you go!! Never!! My dad is 77 years old he has had this tracking unit in his bakkie for over 10 years paying R125 a month. He almost never takes his vehicle out his garage, I sent a email to cancel this service in May 2020 as they said they can not do it over a call. My dad does not even have a PC so I helped him. They sent me this shortly after...
RE: Confirmation of immediate cancellation Account number: 2**** 0 We refer to your cancellation request received on 21 May 2020 . This letter serves to confirm that the following vehicle(s) have been terminated with immediate effect: We regret losing you as a customer and we would like to understand why our product/services did not meet your expectations. By completing our Customer Satisfaction Questionnaire, we will be able to address your concerns and prevent future occurrences. The questionnaire will take approximately 5 minutes to complete. Please click here. Kindly find our contact details below for future correspondence should you require assistance anytime in the future.
Kind regards Customer Retentions Department Tel +27 (0) 11 ***
After this my dad kept getting sms messages that his account is outstanding!! Note! This is not even a existing contract! In April 2020 I sent another email replying on their message that they must please stop sending sms messages as this was cancelled as per their reply!! Now in Jan 2021 they sending him messages they going to blacklist him for R125 if he does not pay!! Where do these ******** get of to harass a old man of 77 that has never had and bad debt in his live!! Disgusting!!
We acknowledge your post and the content thereof.
An agent did get in contact with you and has advised that your account has been terminated and that you are still liable for the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We acknowledge your post and the content thereof.
An agent did get in contact with you and has advised that your account has been terminated and that you are still liable for the outstanding balance.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has made arrangements for the tracking system to be removed.We will be covering costs for removal of the unit.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an agent did get in contact with you and has made arrangements for the tracking system to be removed.We will be covering costs for removal of the unit.
Regards,
Kaya Payi
Customer Care Department
***
SECOND NOTICE - We have NOT received payment for your MIX TELEMATICS terminated acc. Amount due: R125.66. Immediately settle to avoid further legal action, blacklisting and legal costs. Bank details: FNB, account no: ***, branch: 252145, ref no: MT003533. LGR Attorneys, *** / ***
I sent these people a email that his account was cancelled as confirmed by your company months ago! Now they are still harassing him!
SECOND NOTICE - We have NOT received payment for your MIX TELEMATICS terminated acc. Amount due: R125.66. Immediately settle to avoid further legal action, blacklisting and legal costs. Bank details: FNB, account no: ***, branch: 252145, ref no: MT003533. LGR Attorneys, *** / ***
I sent these people a email that his account was cancelled as confirmed by your company months ago! Now they are still harassing him!
As per discussion with our agent,you were advised that your dad is liable for the outstanding balance of R125.66.
Your request to cancel was sent to us on 22/05/2020,June 2020 was suppose to be your notice period but we never did bill you for the month of June.The outstanding balance is for the month of May 2020,which you are liable for.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
As per discussion with our agent,you were advised that your dad is liable for the outstanding balance of R125.66.
Your request to cancel was sent to us on 22/05/2020,June 2020 was suppose to be your notice period but we never did bill you for the month of June.The outstanding balance is for the month of May 2020,which you are liable for.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***