Matrix Vehicle tracking Ridiculous!!!!!!

I Phoned to get my certificate from matrix for insurance purposes and to my surprise, was told that my vehicle could not be picked up by them. This is a big problem as I never since 2012 missed a payment . Now they are telling me that the unit is OUTDATED! and I must pay R800.00 to get a newer version (WHICH WAS NEVER MENTIONED) installed they mixed up my two vehicles that I have with them and completely removed one of them .So I have been paying two instalments for one VEHICLE although I have two with them, if this is the kind of service you receive I am so glad nothing ever happened to ME/MY vehicles how would they find either of us.<br> Basically they are *****ing my money that I am paying for 2 trackers but only one vehicle tracking is kind of working. I have talked to numerous people today trying to sort it out, but not ONE have bothered to help me or rectify their mistake Both vehicles with them are NISSAN different makes & models did this confuse them? I am disgusted with this kind of service a loyal paying customer since 2012 and this is the kind of service one receives. I was never told when installing the 1st time that upgrades will be needed before. PLEASE RESPOND