MATRIX VEHICLE TRACKING POOR SERVICE

Good day, Since February 2022 I have been double charged on my vehicle tracking unit. I went for an upgrade and they never cancelled the first unit. I am trying to obtain my refund of ( R10393.00) since 12 February 2025. I have called numerous times and have spoken with numerous people. I have obtained a contact name for a Evelyn Pillay in the refund department. You are unable to contact her, as they can not transfer you to her. I left a message for her to contact me. She phoned me to advise me she is working on the case and will contact me back before 6 June 2025 to advise me what is happening on the case, why the refund has not yet been done. Today's date is 18 June 2025 and still no answer........... So I would say we are dealing with *********** staff at Matrix. .........;

POOR SERVICE!!!!!!!!!!!