Matrix Vehicle Tracking never contactable.
I have long struggled to communicate with Matrix Vehicle Tracking and yesterday gave the company 20 days notice of cancellation of my subscription. I asked them for confirmation of receipt of the cancellation and the last day of my cover and I received a confirmation from a noreply email but no info about the last day. The email invited me to contact the Customer Care Consultant without contact details. Based on my previous experience, such a person is simply not reachable. That is not the kind of company I want to entrust my safety to.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
03 Mar 2026, 09:32Good Day Johan D,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2026, 09:32
Official
Good Day Johan D,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
03 Mar 2026, 13:41Good day Johan D,
This serves as confirmation that you were contacted and advised of the cancellation process.
Should you require any further assistance, please feel free to email us at ***.
Kind regards,
Customer Care Department
***
This serves as confirmation that you were contacted and advised of the cancellation process.
Should you require any further assistance, please feel free to email us at ***.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Mar 2026, 13:41
Official
Good day Johan D,
This serves as confirmation that you were contacted and advised of the cancellation process.
Should you require any further assistance, please feel free to email us at ***.
Kind regards,
Customer Care Department
***
This serves as confirmation that you were contacted and advised of the cancellation process.
Should you require any further assistance, please feel free to email us at ***.
Kind regards,
Customer Care Department
***