Matrix Vehicle tracking

Item: Matrix Vehicle Tracking
Rating: 1
Author: Sandile G

This is a bad tracking company, I send emails about the vehicle moving while geolock enabled and they call after 45mins after the vehicle has moved... I do not understand how will they find the vehicle after that time?...

Secondly the vehicle is parked off but on tracker shows it moving even after refreshing vehicle positioning?

I really wish to cancel this service with out paying for this?

I sent emails about the above no feedback back...

Helpful (0)

Replies (1)

Matrix Vehicle Tracking's replyOfficial

06 May 2024, 11:10

Good Day Sandile Gumede,

Thank you for notifying us of this issue.

We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.

We appreciate your patience and cooperation in this matter.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply06 May 2024, 11:10

Official

Good Day Sandile Gumede,

Thank you for notifying us of this issue.

We want to assure you that our Client Service Consultant has reached out to you and your concern has been escalated to Management for thorough review.

We appreciate your patience and cooperation in this matter.

Regards,
Customer Care Department
***