Matrix Vehicle Tracking Created Duplicate account (diffetent amounts)

If there was a zero stars option i would give Matrix Vehicle Tracking zero rating. Im not really sure if they are just bad at customer service or if they are just plain ****mers. Whatever the case, i regret choosing them.

They created a duplicate account and have been debiting double for the same vehicle from my bank account from 20 MARCH 2024 to 20 MAY 2025, which totals to 17 months. This was never agreed upon. I did not sign up for that. I believe they have this on record because they claim that all their calls are recorded.

A refund is due to me for the 17 months that they have been double debiting my account. (Different amounts)

Matrix Vehicle Tracking customer services did not do anything to resolve this. I called them multiple times and emailed them. All my attempts to get a refund have failed.

This has to be ******* and punishable by law. If i could afford a lawyer i would sue. My next move is to lodge a complain with the National Consumer Commission of SA.