Matrix Vehicle Tracking – Cancelled Yet Still Debiting Me & No Feedback

Almost 2 years ago, I took out a tracking device with Matrix for my bike. When I no longer needed it, I followed their exact process to cancel by sending an email in writing, as instructed. Despite this, Matrix continued to debit my account.

I submitted a review on Hello Peter already, yet still no one from Matrix has contacted me. Instead, the problem has only gotten worse. On 25/09, Matrix attempted to debit my account twice, and again on 26/09 they attempted two more debits. This is after I cancelled the service long ago and received no confirmation from Matrix that my cancellation was actioned.

To make matters worse, I’ve received calls from different agents promising “escalations” but no follow-up ever happens. Instead, I’m now receiving SMS messages stating that I owe Matrix money, and I’ve been threatened with being handed over to external debt collectors for a balance I do not owe.

This is completely unacceptable. I cancelled as requested, yet Matrix ignores my cancellation, continues trying to take money from me, and now threatens me over false debt.

I want my money back for the failed debit orders, and I want written confirmation that my service has been cancelled. The lack of accountability, false billing, and unprofessional service I’ve experienced is shocking and unfair to customers.

Matrix – refund me, stop debiting my account, and fix your systems. Enough is enough.