CW
Cheryl W
1 reviews | Active since Nov 2010
29 Jun 2024, 13:26
Matrix Vehicle Tracking (Beame)
About 2 weeks ago my issue was solved, today I decided to chat the app on my vehicles and lo and behold, give me a "thumbs down" sign on the app. I go to WhatsApp to check what the problem is, and I am told the battery is flat. I was told the app doesn't make the battery flat as it's wireless. Now suddenly after 3 weeks of being installed in my 2 vehicles, both tracker batteries are flat. This is insanity, and not worth the money. Please don't bother with these people; they only respond to you when you write a bad review on Hello Peter. Find a decent tracking company that bothers with their clients and the service we are paying for. I am done with them now
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 Jul 2024, 07:41Good Day Cheryl Wolff,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2024, 07:41
Official
Good Day Cheryl Wolff,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
01 Jul 2024, 13:20Good Day Cheryl Wolff,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and assisted you with inquiry.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and assisted you with inquiry.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Jul 2024, 13:20
Official
Good Day Cheryl Wolff,
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and assisted you with inquiry.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***
We appreciate you raising this issue with us.
We confirm that our Retention Representative has been in contact with you and assisted you with inquiry.
Thank you for your patience and cooperation in this matter.
Kind regards,
Customer Care Department
***