MM
MPHO M
1 reviews | Active since Jul 2016
14 Apr 2025, 12:19
Matrix Vehicle Tracking
The team is not responsive. No one ever knows what the correct answers/processes are. Continued to debit my account after I sent a cancelation request well in advance. TWICE!
Helpful (0)
Replies (1)0
Replies (1)
Matrix Vehicle Tracking's replyOfficial
14 Apr 2025, 12:36Good Day Mpho Mnyai
Thank you for your submission
This is confirmation that your query was received. Please be reminded that we need a calendar month notice to cancel the contract, request received on the 19th of February 2025, March 2025 was the notice period . We have requested credit for April to clear of the arrears on the account to put the account on the current balance.
We hope this resolves your query, if not please get in touch by sending us an email.
Regards
Customer Care Department
***
Thank you for your submission
This is confirmation that your query was received. Please be reminded that we need a calendar month notice to cancel the contract, request received on the 19th of February 2025, March 2025 was the notice period . We have requested credit for April to clear of the arrears on the account to put the account on the current balance.
We hope this resolves your query, if not please get in touch by sending us an email.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Apr 2025, 12:36
Official
Good Day Mpho Mnyai
Thank you for your submission
This is confirmation that your query was received. Please be reminded that we need a calendar month notice to cancel the contract, request received on the 19th of February 2025, March 2025 was the notice period . We have requested credit for April to clear of the arrears on the account to put the account on the current balance.
We hope this resolves your query, if not please get in touch by sending us an email.
Regards
Customer Care Department
***
Thank you for your submission
This is confirmation that your query was received. Please be reminded that we need a calendar month notice to cancel the contract, request received on the 19th of February 2025, March 2025 was the notice period . We have requested credit for April to clear of the arrears on the account to put the account on the current balance.
We hope this resolves your query, if not please get in touch by sending us an email.
Regards
Customer Care Department
***