EM
Eric M
1 reviews | Active since Nov 2014
09 Sept 2020, 12:00
Matrix Vehicle tracking are the worst
They’re more of a traffic department agents, sending you traffic fines other than locating your vehicle. On their app you cant see the vehicle and they also can’t tell you the exact location. I really regret joining them. They’re the worst. My advice is go for Cartrack theyre the masters. Netstar follows but from very far.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
09 Sept 2020, 13:25Good day Eric,
We acknowledge your post, and have noted the content there of.
After our discussion today, we can confirm that you acknowledged that no fines have been sent by us, but rather marketing material on the Fine Assistance that we offer as a Value Added Service. As per your request, we have removed you from all marketing communication.
Regarding your concerns pertaining to the app, as discussed, the unit installed in your vehicle does not offer the features that you require. We have sent you information on the MX3 which does provide for your needs.
Assuring you of our best intentions at all times.
Suntré Smal
Consumer Services Manager
***
We acknowledge your post, and have noted the content there of.
After our discussion today, we can confirm that you acknowledged that no fines have been sent by us, but rather marketing material on the Fine Assistance that we offer as a Value Added Service. As per your request, we have removed you from all marketing communication.
Regarding your concerns pertaining to the app, as discussed, the unit installed in your vehicle does not offer the features that you require. We have sent you information on the MX3 which does provide for your needs.
Assuring you of our best intentions at all times.
Suntré Smal
Consumer Services Manager
***
Matrix Vehicle Tracking's reply09 Sept 2020, 13:25
Official
Good day Eric,
We acknowledge your post, and have noted the content there of.
After our discussion today, we can confirm that you acknowledged that no fines have been sent by us, but rather marketing material on the Fine Assistance that we offer as a Value Added Service. As per your request, we have removed you from all marketing communication.
Regarding your concerns pertaining to the app, as discussed, the unit installed in your vehicle does not offer the features that you require. We have sent you information on the MX3 which does provide for your needs.
Assuring you of our best intentions at all times.
Suntré Smal
Consumer Services Manager
***
We acknowledge your post, and have noted the content there of.
After our discussion today, we can confirm that you acknowledged that no fines have been sent by us, but rather marketing material on the Fine Assistance that we offer as a Value Added Service. As per your request, we have removed you from all marketing communication.
Regarding your concerns pertaining to the app, as discussed, the unit installed in your vehicle does not offer the features that you require. We have sent you information on the MX3 which does provide for your needs.
Assuring you of our best intentions at all times.
Suntré Smal
Consumer Services Manager
***
EM
Eric M's updateReviewer Update
09 Sept 2020, 13:31I indicated to you that I find it strange that I’m paying less with Netstar, taking into consideration they’re were the first in the industry yet I’m able to see my vehicle movements and with Cartrack they came after you I’m paying R9.00 more still able to see vehicle movements and R150 000 should they fail to recover my car? So you don’t view yourselves as the worst in the industry?
EM
Eric M's update09 Sept 2020, 13:31
Reviewer Update
I indicated to you that I find it strange that I’m paying less with Netstar, taking into consideration they’re were the first in the industry yet I’m able to see my vehicle movements and with Cartrack they came after you I’m paying R9.00 more still able to see vehicle movements and R150 000 should they fail to recover my car? So you don’t view yourselves as the worst in the industry?