CW
Cheryl W
1 reviews | Active since Nov 2010
18 Jun 2024, 13:57
Matrix Vehicle tracking
After umpteen emails to rectify the vehicle fitted with a tracker, another dozen phone calls, I get promised my certificate will be rectified. Then I call and am told that the vehicle hasn't moved therefore they cannot correct my vehicles details and I must download the app, which is equally useless. The office staff are the most *********** people I have ever dealt with and they don't bother to reply to me unless I waste my airtime calling them.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
18 Jun 2024, 14:53Good Day Cheryl Wolff,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply18 Jun 2024, 14:53
Official
Good Day Cheryl Wolff,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
CW
Cheryl W's updateReviewer Update
18 Jun 2024, 14:56This matter better be resolved today or I am cancelling this policy. I installed the app as suggested and of course, it isn't my vehicle on the app. I have 2 vehicles and this one isn't even the same make as mine
CW
Cheryl W's update18 Jun 2024, 14:56
Reviewer Update
This matter better be resolved today or I am cancelling this policy. I installed the app as suggested and of course, it isn't my vehicle on the app. I have 2 vehicles and this one isn't even the same make as mine
Matrix Vehicle Tracking's replyOfficial
18 Jun 2024, 15:40Good Day Cheryl Wolff,
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been resolved.
We sincerely apologies for the inconvenience caused.
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been resolved.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply18 Jun 2024, 15:40
Official
Good Day Cheryl Wolff,
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been resolved.
We sincerely apologies for the inconvenience caused.
Thank you for notifying us of this issue.
We acknowledge that our Client Service Consultant has been in contact with you and the matter has been resolved.
We sincerely apologies for the inconvenience caused.
Regards,
Customer Care Department
***
CW
Cheryl W's updateReviewer Update
18 Jun 2024, 15:42Yes, your Caroline finally assisted me in the way I would have expected from the start of signing up with your company. She has been amazing and deserves to be given double her salary for the way she assisted me in that nobody else did
CW
Cheryl W's update18 Jun 2024, 15:42
Reviewer Update
Yes, your Caroline finally assisted me in the way I would have expected from the start of signing up with your company. She has been amazing and deserves to be given double her salary for the way she assisted me in that nobody else did
Matrix Vehicle Tracking's replyOfficial
18 Jun 2024, 18:02Good Day Cheryl Wolff,
Thank you for your submission.
Thank you for your submission.
We are grateful for your compliment and always strive to provide exceptional service.
Thank you for the positive feedback.
Thank you for the positive feedback.
Best Regards,
Customer Care Department
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Customer Care Department
***
Matrix Vehicle Tracking's reply18 Jun 2024, 18:02
Official
Good Day Cheryl Wolff,
Thank you for your submission.
Thank you for your submission.
We are grateful for your compliment and always strive to provide exceptional service.
Thank you for the positive feedback.
Thank you for the positive feedback.
Best Regards,
Customer Care Department
***
Customer Care Department
***