DS
Derek S
1 reviews | Active since Dec 2016
02 Mar 2026, 13:36
Matrix vehicle tracking
I cancelled my contract with them last year 1 April, they still kept on debiting may account thereafter, I tried phoning them, the call centre cannot even put me thru too cancellations, cancellations does not even answer, it just keep on playing the stupid song.
This must be the wordt of the worst customer service I ever came across and then they keep on demanding money for it after they reported me on credit buro!!!!!
Any body that is thinking of using them, think again, stay FAR FAR AWAY, to save you biiig frustrastrion and trouble!!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
02 Mar 2026, 14:13Good day Derek Snyman
Thank you for your submission.
As per our previous correspondence, your agreement with Mix Telematics is a 36‑month contract. Therefore, any early termination is subject to a settlement fee in accordance with the terms and conditions.
We hope this clarifies your enquiry. Should you require any further assistance, please feel free to send us an email.
Kind regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Mar 2026, 14:13
Official
Good day Derek Snyman
Thank you for your submission.
As per our previous correspondence, your agreement with Mix Telematics is a 36‑month contract. Therefore, any early termination is subject to a settlement fee in accordance with the terms and conditions.
We hope this clarifies your enquiry. Should you require any further assistance, please feel free to send us an email.
Kind regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
02 Mar 2026, 14:52Good day Derek Snyman
Thank you for your submission.
As per our previous correspondence, your agreement with Mix Telematics is a 36‑month contract. Therefore, any early termination is subject to a settlement fee in accordance with the terms and conditions.
We hope this clarifies your enquiry. Should you require any further assistance, please feel free to send us an email.
Kind regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Mar 2026, 14:52
Official
Good day Derek Snyman
Thank you for your submission.
As per our previous correspondence, your agreement with Mix Telematics is a 36‑month contract. Therefore, any early termination is subject to a settlement fee in accordance with the terms and conditions.
We hope this clarifies your enquiry. Should you require any further assistance, please feel free to send us an email.
Kind regards,
Customer Care Department
***
Customer Care Department
***