NB
Nic B

1 reviews | Active since May 2022

19 Jun 2025, 15:45

Matrix Vehicle trackers -poor service

I will personally not recommend this company. Dealing with their client services are a nightmare. I have recently cancelled an expired contract. I was informed by their not so helpful call centre staff that I did not comply with the notice of 30 days and are required to pay additional fees. After numerous phone calls, I have proved to Matrix that they did not fulfill their obligation towards me as stated in the signed contract. I was handed over to debt collectors to collect alleged outstanding fees on a contract that have expired and further to this, they did not fulfill their obligatory requirements.

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jun 2025, 15:51
Official
Good Day Nic Benade

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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