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matema R
1 reviews | Active since Mar 2020
01 Apr 2026, 18:24
Matrix vehicle tracker
Matrix i requested them to sent me an outstanding balance of tracker which was 1700+215 and i immediately make payment and sent proof to the email the sent it to me to date they still debited without my consent i made several call explaining to them they must cancel my surprise they still sent me statements how long should we pay the service even if we paid up..I think I will take them to ombudsman may they also owe customers money because for them to debit is so nice.i willing never recommend matrix to anyone this thing of them is annoying.CANCEL MY SUBSCRIPTION I DONT OWE YOU
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
01 Apr 2026, 19:53Good day Matema rabodiba
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply01 Apr 2026, 19:53
Official
Good day Matema rabodiba
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
01 Apr 2026, 20:02Good day Matema Rabodiba,
This serves as confirmation that, upon investigating the matter, we can confirm that your payment was received. However, it is currently in the process of being allocated to the correct account, as an incorrect reference was used when the payment was made.
Once the payment has been successfully allocated, your contract will be terminated as per your cancellation request.
We trust this clarifies the matter. Should you require any further assistance, please feel free to send us an email.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply01 Apr 2026, 20:02
Official
Good day Matema Rabodiba,
This serves as confirmation that, upon investigating the matter, we can confirm that your payment was received. However, it is currently in the process of being allocated to the correct account, as an incorrect reference was used when the payment was made.
Once the payment has been successfully allocated, your contract will be terminated as per your cancellation request.
We trust this clarifies the matter. Should you require any further assistance, please feel free to send us an email.
Regards,
Customer Care Department
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