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Ncedisa N
1 reviews | Active since Feb 2020
26 Sept 2024, 16:28
Matrix vehicle ****mers big ****mers
This company is ****ming people , I have cancelled my account on the 21 of June even today they still deducting , I have sent numerous emails and not getting any help, I spoke to Cindy(Sindy) from accounts who was very rude and she kept on screaming and telling me one thing over and over again . I spoke to Mashego who transferred my call to non existing number . It’s September and this company is still deducting on my account . I have been calling and sending emails without getting any help . They ****mers all they do is keep deducting money .
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
28 Sept 2024, 18:05Good Day Ncedisa Nontombana,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Sept 2024, 18:05
Official
Good Day Ncedisa Nontombana,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
08 Oct 2024, 12:55Good Day Ncedisa Nontombana,
Thank you for allowing us to speak to you regarding your query.
Kindly note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or share an alternate contact number with us.
Regards,
Customer Care Department
***
Thank you for allowing us to speak to you regarding your query.
Kindly note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or share an alternate contact number with us.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 Oct 2024, 12:55
Official
Good Day Ncedisa Nontombana,
Thank you for allowing us to speak to you regarding your query.
Kindly note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or share an alternate contact number with us.
Regards,
Customer Care Department
***
Thank you for allowing us to speak to you regarding your query.
Kindly note that we did try to get in contact with you however we were unsuccessful.
Please let us know the best time to reach you or share an alternate contact number with us.
Regards,
Customer Care Department
***
NN
Ncedisa N's updateReviewer Update
12 May 2026, 09:02I have been requesting assistance with the cancellation of my Matrix Vehicle Tracking contract since 2024, without success. Despite numerous emails sent to Ms. Innocentia Mabaso and multiple calls to your call centre, I have not received any meaningful assistance or response.I have experienced extremely poor service, including being placed on hold for extended periods without resolution. Due to the lack of support, I have escalated the matter to the Ombudsman and submitted all supporting evidence.I request urgent assistance and written confirmation regarding the cancellation of my contract.
NN
Ncedisa N's update12 May 2026, 09:02
Reviewer Update
I have been requesting assistance with the cancellation of my Matrix Vehicle Tracking contract since 2024, without success. Despite numerous emails sent to Ms. Innocentia Mabaso and multiple calls to your call centre, I have not received any meaningful assistance or response.I have experienced extremely poor service, including being placed on hold for extended periods without resolution. Due to the lack of support, I have escalated the matter to the Ombudsman and submitted all supporting evidence.I request urgent assistance and written confirmation regarding the cancellation of my contract.