NM
Novita M
1 reviews | Active since May 2018
26 Aug 2020, 07:13
matrix untracking
I'm absolutely annoyed by Matrix Tracking. We pay for services that we can't even utilize, since last night, I'm unable to track the whereabouts of my vehicles. I run a 24hour operation. Till now that last update im seeing is last night.
When you call the matrix emergency line, they cant assist in anyway and I need to speak to customer services.
Matrix get your act together, get better technical support team. Individuals and companies like mine are paying for your services. Give your clients what they are paying for.
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Matrix Vehicle Tracking's replyOfficial
26 Aug 2020, 12:26Good Day Novita M
We have noted the content of your post and appreciate the opportunity to investigate and provide feedback.
We can confirm that an agent has contacted you and that your query has been escalated for further assistance.
The team assisting you will be in contact with you regarding updates until the issue is resolved.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Department
***
We have noted the content of your post and appreciate the opportunity to investigate and provide feedback.
We can confirm that an agent has contacted you and that your query has been escalated for further assistance.
The team assisting you will be in contact with you regarding updates until the issue is resolved.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2020, 12:26
Official
Good Day Novita M
We have noted the content of your post and appreciate the opportunity to investigate and provide feedback.
We can confirm that an agent has contacted you and that your query has been escalated for further assistance.
The team assisting you will be in contact with you regarding updates until the issue is resolved.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Department
***
We have noted the content of your post and appreciate the opportunity to investigate and provide feedback.
We can confirm that an agent has contacted you and that your query has been escalated for further assistance.
The team assisting you will be in contact with you regarding updates until the issue is resolved.
Assuring you of our best intentions.
Regards,
Kaya Payi
Customer Care Department
***