Matrix ********* behaviour
I have been trying to cancel my account since November last year since I do not have the car anymore. My account arrears keep on increasing every month and my emails are not being responded to and one spends more than 30 minutes holding on the phone (twice this morning). It is very difficult or impossible to cancel accounts with this company.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
29 Mar 2022, 12:34Good day Magasule T,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your future dated cancellation and advised on the outstanding amount payable.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your future dated cancellation and advised on the outstanding amount payable.
Assuring you of our best intentions at all times.
Customer Care Department
***
Matrix Vehicle Tracking's reply29 Mar 2022, 12:34
Official
Good day Magasule T,
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your future dated cancellation and advised on the outstanding amount payable.
Assuring you of our best intentions at all times.
Customer Care Department
***
Thank you for raising your concern and allowing us the opportunity to assist.
We can confirm that an agent has assisted with your future dated cancellation and advised on the outstanding amount payable.
Assuring you of our best intentions at all times.
Customer Care Department
***
's updateReviewer Update
29 Mar 2022, 13:12Thanks, but it is disappointing that one has to resort to Hellopeter before resolution, it means its all about your reputation and not about service.
's update29 Mar 2022, 13:12
Reviewer Update
Thanks, but it is disappointing that one has to resort to Hellopeter before resolution, it means its all about your reputation and not about service.
Matrix Vehicle Tracking's replyOfficial
04 Apr 2022, 09:09Good Day Magasule T
Thank you for your post and the content thereof have been noted.
Regards
Customer Care Department
***
Thank you for your post and the content thereof have been noted.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Apr 2022, 09:09
Official
Good Day Magasule T
Thank you for your post and the content thereof have been noted.
Regards
Customer Care Department
***
Thank you for your post and the content thereof have been noted.
Regards
Customer Care Department
***
's updateReviewer Update
28 Apr 2022, 16:02My account is still not cancelled as promised and the debt is accumulating even tough I promised to pay what was owed until the last communication. This is seriously annoying.
's update28 Apr 2022, 16:02
Reviewer Update
My account is still not cancelled as promised and the debt is accumulating even tough I promised to pay what was owed until the last communication. This is seriously annoying.
Matrix Vehicle Tracking's replyOfficial
29 Apr 2022, 12:06 Good Day Magasule T
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that the cancellation has been processed and confirmation was also emailed to you.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that the cancellation has been processed and confirmation was also emailed to you.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
Matrix Vehicle Tracking's reply29 Apr 2022, 12:06
Official
Good Day Magasule T
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that the cancellation has been processed and confirmation was also emailed to you.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department
Thank you for allowing us the opportunity to investigate your query.
Kindly be advised that the cancellation has been processed and confirmation was also emailed to you.
Please accept our apologies for the inconvinience caused.
Regards
Customer Care Department