1 reviews | Active since Apr 2019
MATRIX Tracking is SHOCKING!!
OUTsurance informed me In order to get Cover my 2 vehicles need tracker. I informed them that I only would need it for internet tracking & ignition on/off. OUTsurance then referred me a certain Matrix Device with Matrix as a supplier of OUTsurance. Matrix installed the device. I now find out that the device installed does not have the features that i requested. I have spoken to OUTsurance who states that its not their fault & i have spoken to Matrix who says its not there fault. Matrix now wants R3400.00 cancellation fee. My 2 only mistakes were 1stly trusting OUTsurance & thinking that they knew what product they were referring, especially after me explaining what i wanted and 2ndly trusting Matrix were providing me with the device i needed. Matrix at NO Stage informed me of the features of the product. I am now expected by OUTsurance & Matrix to pay for a useless product to me for 36months. Totally shocked!! :(
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
As discussed, we are still investigating the query you have raised and we will provide you with feedback once available.
Kind regards
Customer Care
As discussed, we are still investigating the query you have raised and we will provide you with feedback once available.
Kind regards
Customer Care
From the outset, we wish to apologise for the manner in which your fitment request was handled.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As per telephonic conversation, we hereby confirm that the query you have raised has been resolved and your cancellation request will be processed as discussed.
Kind regards
Michael Africa
Customer Care Department
***
From the outset, we wish to apologise for the manner in which your fitment request was handled.
We pride ourselves on superior customer service and assure you the that this is not a reflection of our overall service delivery.
As per telephonic conversation, we hereby confirm that the query you have raised has been resolved and your cancellation request will be processed as discussed.
Kind regards
Michael Africa
Customer Care Department
***