MATRIX tracking is pathetic!!!!

1) My dads care has not been starting almost everyday. The battery shows full. However, we called matrix a few times. Today they advised that my dad take the car to the dealership and to call back when the car is there, which he did. They then told him they will get a technician asap before 2pm (as he told them he needs it then), they agreed. This was at 10am. Since then he has been trying to call and either no one answers, its the wrong department or no one can help or they cut the call. They eventually told him it takes AT LEAST 24 hours to get a technician. He tried calling again and again and his call keeps getting cut. Then I try calling and the line gets cut. I try calling the roadside assistance and they arrogantly tell me they dont deal with this and explain to me what roadside assist is like I am stupid!!! I then call again and the same lady that was "helping" my dad since the morning insisted that she did tell my dad there are currently no technicians and its currently not her problem but she did try helping. *** service is that? I asked for the technicians number to call them since she cant help anymore, she said theres no direct line for them so I said then who must I call. Then she cuts the call!!!!!! I called my dad to verify and he said she did not tell him that before he went to leave his car AND she did not tell him there was no technicians available..... Why is it so difficult for people to just do their jobs.... 2) Furthermore, Matrix has stopped sending danger area sms's and don't even call anymore.