Matrix Tracking is going bacwards instead of forward

I requested the same system in my new vehicle which I have in the older one (MX3 Unit), fight to try and get service and when I do from one of their installers the very next day to install on the same day struggled as they allocated the installation to two contractors and the one who eventually got the work only called on the same day they were to come around )no proper arrangements) and then instyalled two Beame's and no MX3 and now I cannot get the problem resolved as no-one at MixTelematics is taking calls. How the hell am I supposed to track and control my vehicle on two Beame's with no additional tools like tracking, Tax Log Books and Geo Locking.