Matrix Tracking hell

<p>Matrix Telematics installed a tracking deice *******ly into my car and have not removed it till today. My ex boyfriend whom I have a protection order against gained access to my car while I was at work because he still had the spare kay and Matrix installed a tracker for him. I tried to reach them numerous times they said I must send them an email with proof that it's my car which was also so degrading because they never asked him for proof that it's his car. They also asked for a copy of the protection order which I gave to them. They never rep**** I tried to contact them on Twitter and Facebook they keep telling me to contact their cancellations department which I did and they didn't reply to my emails nothing. They kept telling me that he has to cancel the account because it's in his name. You can't imagine the amount of stress I go through because my ex tracks my every move and can have access to me at any time. Matrix is supposed to protect but it's doing the complete opposite by putting my life in danger and not taking any responsibility. I have beeged and pleaded and provided proof still no one helps me. I am so disappointed that I am going through such an ordeal in my life. How would they feel if they had someone knowing their every move and could hurt them at any given time. It's really a stress I am really usure of what to do at this point so i've started to seek legal advice because this is *******, I have never given them authority to install anything in my car and they still are not assisting me in resolving this matter. </p>