Matrix Tracking - Can't read with comprehension

Item: Matrix Vehicle Tracking
Rating: 1
Author: James B

Worst after sales service, dealing with client liaison Andrew Mathe who can't read with any comprehension. Matrix took away email driver behavior alerts without notification to our company, neither were there any subscription changes. After numerous requests to Andrew Mathe and his superior Jarryd Smulders to escalate and send someone with knowledge on their offerings so that we can resolve this issue - No luck

Helpful (0)

Replies (3)

Matrix Vehicle Tracking's replyOfficial

29 Oct 2024, 14:38

Good Day James Botha

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply29 Oct 2024, 14:38

Official

James B's updateReviewer Update

06 Nov 2024, 13:14

Another week passed, despite commitment to investigate and rectify - No feedback or resolution.
Numerous requests to escalate falls on deaf ears.

James B's update06 Nov 2024, 13:14

Reviewer Update

Another week passed, despite commitment to investigate and rectify - No feedback or resolution.
Numerous requests to escalate falls on deaf ears.

Matrix Vehicle Tracking's replyOfficial

06 Nov 2024, 14:32

Good day James Botha

We have made a follow up with the relevant department

You should have received communication, please confirm once the matter is addressed.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply06 Nov 2024, 14:32

Official