MK
Mike K
1 reviews | Active since Mar 2018
15 Nov 2018, 09:57
Matrix Tracking Call Center Harassment
Good day. I am NOT a client of Matrix. I do not even own a car, but i am getting harassed from a call center, to the extent that i have had to down load True Caller just so that i can block this number. It is border line harassment, as i can get up to 10 calls per day from this number. ( ********** ). I am now reaching the point where i will no longer ignore these calls,and start swearing them. I have not given your company permission to contact me, and this is directly in contravention of the POPI Act and CPA. I insist that my details be removed from ALL your databases with immediate effect, and if i receive ONE MORE call, there will be hell to pay!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 Nov 2018, 11:22 Good Day Mike Klerck
We acknowledge your post and have noted the contents thereof
Please allow us the opportunity to investigate and revert to you
Kind Regards
Customer Care Department
We acknowledge your post and have noted the contents thereof
Please allow us the opportunity to investigate and revert to you
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's reply15 Nov 2018, 11:22
Official
Good Day Mike Klerck
We acknowledge your post and have noted the contents thereof
Please allow us the opportunity to investigate and revert to you
Kind Regards
Customer Care Department
We acknowledge your post and have noted the contents thereof
Please allow us the opportunity to investigate and revert to you
Kind Regards
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
15 Nov 2018, 15:46 Good Day Mike Klerck
We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate. From the outset we wish to apologize that your first request not to receive calls was not actioned – we assure you this was due to human error and was not done out of any malice or disrespect. This has been dealt with internally. I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product. Kind regards
Customer Care Department
We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate. From the outset we wish to apologize that your first request not to receive calls was not actioned – we assure you this was due to human error and was not done out of any malice or disrespect. This has been dealt with internally. I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product. Kind regards
Customer Care Department
Matrix Vehicle Tracking's reply15 Nov 2018, 15:46
Official
Good Day Mike Klerck
We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate. From the outset we wish to apologize that your first request not to receive calls was not actioned – we assure you this was due to human error and was not done out of any malice or disrespect. This has been dealt with internally. I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product. Kind regards
Customer Care Department
We thank you for bringing this matter to our attention and for allowing us the opportunity to investigate. From the outset we wish to apologize that your first request not to receive calls was not actioned – we assure you this was due to human error and was not done out of any malice or disrespect. This has been dealt with internally. I refer to our telephonic discussion and confirm that you will no longer receive any calls relating to our product. Kind regards
Customer Care Department