Matrix tracker not tracking

Item: Matrix Vehicle Tracking
Rating: 1
Author: Tshwarelo M

Very horrible company, my car was hijacked and they told me I don't have the right "bundle" for them to come assist me, tried canceling the subscription so many times but they keep sending emails confirming subscription was canceled then at the end of the month they send me a bill regardless of the cancelation...DO NOT UNDER ANY CIRCUMSTANCE TAKE A CONTRACT WITH THEM, EVEN THE EMPLOYEES ARE HORRIBLE.

Helpful (0)

Replies (4)

Matrix Vehicle Tracking's replyOfficial

05 May 2025, 13:27

Good Day Tshwarelo Mashego

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,Customer Care Department***

Matrix Vehicle Tracking's reply05 May 2025, 13:27

Official

Tshwarelo M's updateReviewer Update

21 May 2025, 06:25

Good day Matrix,

You still haven't canceled my account even after so many emails, you still continue to bill me.
Please stop.

Tshwarelo M's update21 May 2025, 06:25

Reviewer Update

Good day Matrix,

You still haven't canceled my account even after so many emails, you still continue to bill me.
Please stop.

Tshwarelo M's updateReviewer Update

03 Jul 2025, 15:04

Good day,

On 15 January I received an email confirming my account was canceled, yesterday I received an email that I owe you guys almost R2k...I've been trying to cancel this product. Account 955953.

Tshwarelo M's update03 Jul 2025, 15:04

Reviewer Update

Matrix Vehicle Tracking's replyOfficial

03 Jul 2025, 15:42

Good day Tshwarelo Mashego

Thank you for the your feedback

This is confirmation that you have been contacted and the above matter has been addressed.

An immediate cancellations was processed.

Regards,
Customer Care Department
***

Matrix Vehicle Tracking's reply03 Jul 2025, 15:42

Official