Matrix tracker is bad

My first tracker with your guys the JB40RFGP was for R 59 each month, I have sold the vehicle June 2023 and I have called in, the lady did advice that they don’t re and de install Beame units. I said ok what can be done, She confirmed that I can get a new unit which will replace the old one on the same contract for R 59 each Month, I went and had the Unit installed in my New vehicle FP64LNGP Toyota Fortuner, Ever since then I am paying R 158 each month, I have struggled so much to get this sorted cause to get trough to the call centre is never happened after holding for way to long on and on.

So I went back to the place where the units was installed and the lady said ok she can try and assist to get the one unit cancelled as it seems the one for JB40RfGP was never cancelled, That was done but still the debit order went off for R 158 so I was tired after sending numerous mails and training to call them , the one day when I got trough the lady was so Flippen arrogant that se drop the phone in my ear and never gave me time to speak. So, I have decided that I am no gatvol and will reverse these payments which was done, today a lady called me and telling me that I have an outstanding balance and she does not want to assist me.

NB !!! As per the attached the vehicle details are not even correct on the certificate > I have a Toyota Fortuner 2013 Auto 4x4 gold 3.0 d4d and not a 2.4 gd6 Please get the correct department to assist

Reference numbers from my mails – - ***6 - ***4 - ***9 - ***8 -