AN
Abel N
1 reviews | Active since Nov 2016
09 Aug 2023, 22:46
Matrix Tracker Company ripping me off.
I installed 2 of my cars each a tracker. From Nov 2022, Dec 2022, Jan 2023, Feb 2023 they debuted me for an extra unit that I don't have... 3rd track. I noticed Feb 2023 debut. Whole of March 2023 I phoned trying to rectify this... And get refund. No help. End of March I started reversing this extra deduction. Now they claim I owe them, and intend to list my account.... While I continue paying the two units, & up to date.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
10 Aug 2023, 09:54Good Day Abel Ntshabele,
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply10 Aug 2023, 09:54
Official
Good Day Abel Ntshabele,
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
AN
Abel N's updateReviewer Update
10 Aug 2023, 10:54Hi
***. Anytime
***. Anytime
AN
Abel N's update10 Aug 2023, 10:54
Reviewer Update
Hi
***. Anytime
***. Anytime
Matrix Vehicle Tracking's replyOfficial
11 Aug 2023, 07:40Good Day Abel Ntshabele,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the matter escalated to the Sales Department for investigation.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the matter escalated to the Sales Department for investigation.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Aug 2023, 07:40
Official
Good Day Abel Ntshabele,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the matter escalated to the Sales Department for investigation.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We confirm that one of our Client Service Department has been in contact with you and the matter escalated to the Sales Department for investigation.
Regards,
Customer Care Department
***
AN
Abel N's updateReviewer Update
11 Aug 2023, 08:18Good morning Caroline @ Matrix,
Thank you so much for the manner you handled this matter to assist me from such a stressful situation. Keep up the good work.
Regards,
Abel
Thank you so much for the manner you handled this matter to assist me from such a stressful situation. Keep up the good work.
Regards,
Abel
AN
Abel N's update11 Aug 2023, 08:18
Reviewer Update
Good morning Caroline @ Matrix,
Thank you so much for the manner you handled this matter to assist me from such a stressful situation. Keep up the good work.
Regards,
Abel
Thank you so much for the manner you handled this matter to assist me from such a stressful situation. Keep up the good work.
Regards,
Abel
Matrix Vehicle Tracking's replyOfficial
11 Aug 2023, 09:20Good Day Abel Ntshabele,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Aug 2023, 09:20
Official
Good Day Abel Ntshabele,
Thank you for the positive feedback.
Regards,
Customer Care Department
***
Thank you for the positive feedback.
Regards,
Customer Care Department
***