Matrix tracker cancellation a daylight *******

The tracking device was installed on Tuesday 18/09/2023 after I was told so many lies by the sales person about an upgrade which I insisted for accurate information and double check but I was told I need to upgrade my beame which I had already paid for upfront only to find out that they are adding a matrix silver package which they claimed it was an upgrade and it comes with a free panic button. They were not transparent and honest and registered me for another tracking package (the matrix silver). I have been trying to cancel since 7 days has not passed but my calls are always passed from one person to another with no assistance. Today I was told I will get an email confirmation for the cancellation by the end of the day but I didn’t receive anything. I am really not happy with their services, I feel ******, daylight ******* and I would recommend this company to anyone.