AW
Adrian W
1 reviews | Active since Oct 2012
21 Apr 2022, 07:46
Matrix tracker
Absolutely shocking. I have two vehicles with Matrix tracking units in. I have sold one of the vehicles and have been trying to cancel the tracking on the sold vehicle for some time now. I have phoned numerous times, left two voice messages and sent two emails and two queries on the WhatsAPP self service support. No reply to any of them!!! Surely the person to whom the vehicle was sold has the right to privacy? I can still track them. My next step will be to cancel debit order at bank and only then will I get a call from them.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
21 Apr 2022, 09:29Good Day Adrian W
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your request has been processed and confirmation thereof was emailed to you.
Please accept our apologies for the delayed response.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your request has been processed and confirmation thereof was emailed to you.
Please accept our apologies for the delayed response.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Apr 2022, 09:29
Official
Good Day Adrian W
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your request has been processed and confirmation thereof was emailed to you.
Please accept our apologies for the delayed response.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your request has been processed and confirmation thereof was emailed to you.
Please accept our apologies for the delayed response.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
21 Apr 2022, 09:48Good Day Adrian W
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Apr 2022, 09:48
Official
Good Day Adrian W
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and cancellation has been processed.
Confirmation has been emailed to you.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***