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zulekha.cassim zulekha.cassim

1 reviews | Active since Jun 2017

19 Sept 2018, 10:59

Matrix Telematics takes money for Mahala

Since my contract with Mix telematics expired, they have been calling me religiously. My response was always the same, it is too expensive and I cannot afford to renew my contract. Finally I was offered a contract for R120. This was apparently the Beame device, wireless, cellphone app, blag blah blah. All I really cared about was that it was affordable and a requirement by my insurerers, so I agreed. I was advised that the device currently on my car was a MI2 or some nonsense and that I would have to get the new device installed. Every conversation thereafter was, Is this the one for R120.00? Got the new device installed which I was told was free and my 1st debit order comes off at R434.02. Really upset, I called them to find out what was going on and I got transferred to 5 different people. I was also told that someone just reactivated my old contract. What the hell is going on. Before being transferred to yet another person, I said, listen I have been holding on for too long now. Get someone to call me back. To date, I haven't had any feedback. I want this device removed and my contract cancelled. Pathetic, ****ty service!!!!!!!!!!!!!!!

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Replies (4)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Sept 2018, 11:46
Official

Good Day Zulekha Cassim

We acknowledge your post and have noted the contents thereof

Kindly allow us the opportunity to investigate and revert to you soonest

Regards

Thato Mashimbye

Customer Care Supervisor

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Sept 2018, 15:31
Official

Dear Zulekha Cassim

Thank you for allowing us the opportunity to investigate and revert to you

We refer to your conversation with our customer care manager, and therefore confirm that the matter has been resolved

Please do not hesitate contact me directly should you require further assistance

Kind Regards

Thato Mashimbye

Customer Care Supervisor

Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Sept 2018, 15:31
Official

Dear Zulekha Cassim

Thank you for allowing us the opportunity to investigate and revert to you

We refer to your conversation with our customer care manager, and therefore confirm that the matter has been resolved

Please do not hesitate contact me directly should you require further assistance

Kind Regards

Thato Mashimbye

Customer Care Supervisor

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zulekha.cassim zulekha.cassim's update29 Sept 2018, 10:15
Reviewer Update
Dear Thato Thank you for your quick response. The device on my car was changed without delay however, I have still not received my refund which was agreed upon.