1 reviews | Active since Jun 2017
Matrix Telematics takes money for Mahala
Since my contract with Mix telematics expired, they have been calling me religiously. My response was always the same, it is too expensive and I cannot afford to renew my contract. Finally I was offered a contract for R120. This was apparently the Beame device, wireless, cellphone app, blag blah blah. All I really cared about was that it was affordable and a requirement by my insurerers, so I agreed. I was advised that the device currently on my car was a MI2 or some nonsense and that I would have to get the new device installed. Every conversation thereafter was, Is this the one for R120.00? Got the new device installed which I was told was free and my 1st debit order comes off at R434.02. Really upset, I called them to find out what was going on and I got transferred to 5 different people. I was also told that someone just reactivated my old contract. What the hell is going on. Before being transferred to yet another person, I said, listen I have been holding on for too long now. Get someone to call me back. To date, I haven't had any feedback. I want this device removed and my contract cancelled. Pathetic, ****ty service!!!!!!!!!!!!!!!
Good Day Zulekha Cassim
We acknowledge your post and have noted the contents thereof
Kindly allow us the opportunity to investigate and revert to you soonest
Regards
Thato Mashimbye
Customer Care Supervisor
Good Day Zulekha Cassim
We acknowledge your post and have noted the contents thereof
Kindly allow us the opportunity to investigate and revert to you soonest
Regards
Thato Mashimbye
Customer Care Supervisor
Dear Zulekha Cassim
Thank you for allowing us the opportunity to investigate and revert to you
We refer to your conversation with our customer care manager, and therefore confirm that the matter has been resolved
Please do not hesitate contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Zulekha Cassim
Thank you for allowing us the opportunity to investigate and revert to you
We refer to your conversation with our customer care manager, and therefore confirm that the matter has been resolved
Please do not hesitate contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Zulekha Cassim
Thank you for allowing us the opportunity to investigate and revert to you
We refer to your conversation with our customer care manager, and therefore confirm that the matter has been resolved
Please do not hesitate contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
Dear Zulekha Cassim
Thank you for allowing us the opportunity to investigate and revert to you
We refer to your conversation with our customer care manager, and therefore confirm that the matter has been resolved
Please do not hesitate contact me directly should you require further assistance
Kind Regards
Thato Mashimbye
Customer Care Supervisor
