EJ
Ebrahim J
1 reviews | Active since Aug 2015
04 May 2023, 08:00
Matrix telematics pathetic
Poor service Don’t resolve issues Don’t reply to emails Unable to get anything resolved even if you call or email They promised delivery of my panic buttons for 4 of my vehicles and it’s 3 months without any fulfilment of promises
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
04 May 2023, 11:17Good day Ebrahim Joosuf ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 May 2023, 11:17
Official
Good day Ebrahim Joosuf ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted and the matter has been escalated to Consignment Department to assist with the delivery.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***