SM
Sello M
1 reviews | Active since Jun 2016
04 Sept 2019, 15:57
Matrix Telematics is a joke!
I have been trying to get hold of the cancellations for the past 7.5 hours with no luck. I called again a few minutes ago and an agent by the name of Linda answered the call and I told him I have been trying to get hold of them and if he could get someone to call me back. He then asked what this is in relation with and as I was trying to explain the agent just transferred me to cancellations without even hearing me out! My car was written off in January and a consultant from MFC, Nedbank said she would handle that so that they could get all the refunds they can get but I guess that didn’t happen.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
04 Sept 2019, 16:22Good Day Sello Matloha
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof has been emailed to you. Kindly note that MiX Telematics did not receive a request to cancel the contract in January as stated on your post, therefore your cancellation will be effective 04/09/2019.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof has been emailed to you. Kindly note that MiX Telematics did not receive a request to cancel the contract in January as stated on your post, therefore your cancellation will be effective 04/09/2019.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Sept 2019, 16:22
Official
Good Day Sello Matloha
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof has been emailed to you. Kindly note that MiX Telematics did not receive a request to cancel the contract in January as stated on your post, therefore your cancellation will be effective 04/09/2019.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your cancellation query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof has been emailed to you. Kindly note that MiX Telematics did not receive a request to cancel the contract in January as stated on your post, therefore your cancellation will be effective 04/09/2019.
Kind Regards
Noluthando Mabaso
Customer Care Department
***
SM
Sello M's updateReviewer Update
11 Nov 2019, 13:34Hi Noluthando,
Thank you for processing the cancellation as promised effective 04/09/2019. I have learnt that the dealership has not yet been refunded since the cancellation was processed. I was told that to prepare refunds it takes about 14 workings day and now it has been over 2 months and a week. I have been in contact with a couple credit controllers from Matrix Telamatics and week in week out it has been a different story. I honestly do not know what needs to be done for proper processes and procedures to be followed.
Kind Regards
Sello Matloha
An Unhappy Customer
Thank you for processing the cancellation as promised effective 04/09/2019. I have learnt that the dealership has not yet been refunded since the cancellation was processed. I was told that to prepare refunds it takes about 14 workings day and now it has been over 2 months and a week. I have been in contact with a couple credit controllers from Matrix Telamatics and week in week out it has been a different story. I honestly do not know what needs to be done for proper processes and procedures to be followed.
Kind Regards
Sello Matloha
An Unhappy Customer
SM
Sello M's update11 Nov 2019, 13:34
Reviewer Update
Hi Noluthando,
Thank you for processing the cancellation as promised effective 04/09/2019. I have learnt that the dealership has not yet been refunded since the cancellation was processed. I was told that to prepare refunds it takes about 14 workings day and now it has been over 2 months and a week. I have been in contact with a couple credit controllers from Matrix Telamatics and week in week out it has been a different story. I honestly do not know what needs to be done for proper processes and procedures to be followed.
Kind Regards
Sello Matloha
An Unhappy Customer
Thank you for processing the cancellation as promised effective 04/09/2019. I have learnt that the dealership has not yet been refunded since the cancellation was processed. I was told that to prepare refunds it takes about 14 workings day and now it has been over 2 months and a week. I have been in contact with a couple credit controllers from Matrix Telamatics and week in week out it has been a different story. I honestly do not know what needs to be done for proper processes and procedures to be followed.
Kind Regards
Sello Matloha
An Unhappy Customer