Matrix Telematics incompetend accounting issues.

This company is the most pathetic service providers when it comes to accounting. They have send messages to clients to claim December 2021 debit orders on the 20th. Although myself and my wife informed them that they must take it as per normal date agreement, they still decided to try and take it on the 20th. All were returned as not payed and these ***********s from their accounts department even had the audacity to send us e-mails to say that they're going to disconnect us for being in arrears. IF THIS IS THE INCOMPETENCE SHOWN WHEN HANDLING CUSTOMERS ACCOUNTS, WE REALLY NEED TO QUESTION THEIR ABILITY TO HANDLE THE CUSTOMERS ISSUES SHOULD THE NEED ARRISE.