Matrix ( Telematics) incompetence

I am resorting to this forum to formally lodge a complaint regarding my recent interactions with Matrix Services between the dates of September 19th to September 22nd, 2023. I have had multiple frustrating experiences trying to resolve an issue with a Matrix device in my vehicle.

In May 2023, I purchased a vehicle from a private seller who had previously canceled the Matrix service but did not remove the device from the vehicle. Unfortunately, this device has been causing severe issues, particularly draining my car's battery, leaving me stranded on several occasions. My efforts to seek assistance through your customer support channels have been disheartening and unproductive.

Over the past three days, I have made numerous calls to Matrix Services, speaking to approximately fifty different representatives, all of whom have been unable or unwilling to provide the necessary support to rectify this situation. This has not only resulted in a considerable financial burden due to airtime costs but has also caused a great deal of frustration and inconvenience on my part.

When I reached out to Matrix Services for assistance, I was informed that only Matrix employees via telephone could authorize the removal of the device, which I find to be a convoluted and impractical process. The lack of competence and willingness to help on the part of your telephone support staff has only exacerbated the issue.

I find it ironic that, despite not being a Matrix Services customer and having no intention of becoming one due to this experience, I have been subjected to a relentless barrage of calls and harassment when expressing interest in your services. This has only further damaged my perception of Matrix Services as a reliable and customer-focused company. Furthermore, I attempted to contact Matrix Services through the provided email address but found that it is not compatible with Gmail accounts, leaving me with no alternative means of communication. I kindly request the following: A formal investigation into this matter and a thorough review of your customer support procedures. Access to the call recordings of all my interactions with Matrix Services between September 19th and September 22nd, 2023. Immediate assistance in resolving the issue with the Matrix device in my vehicle, including its removal.