Matrix (Telematics) has done it again : this time now costing me money

They do not even deserve a star. Not so long ago Telematics protected their service provider who refused me to use the toilet facilities on site. Matrix arrogantly decided to ignore my suggestion to investigate the behaviour as I sensed ************** but rather Matrix chose NOT TO INVESTIGATE in the way that could have gotten to the root of the matter. NOW AGAIN, on a new one - Matrix sent me a tow truck to assist me home. The return trip for the tow truck was around 65kms at maximum. The tow truck apparently charged R1648 and few cents. Matrix paid service provider R500 and has since been demanding me to pay R1148 and cents. Not that I am surprised given how my previous complaint was handled and the disrespect I suffered. I have been calling in - so far to no assistance.

I have same service (tow truck) from McCarthy and I have never paid nor been expected to pay a cent, and most IF not all the tow services I received through McCarthy were either double the Matrix distance or even more. BUT NOT ONCE has McCarthy said there is an outstanding balance which I need to pay from my pocket. Having used Matrix once, comparing it with McCarthy who I use regularly I now can confirm that those who are using Matrix need to check with McCarthy and compare services. As we speak my complaints is still not resolved after 3 months and not sure how long it will last. Judging from their behaviour - I will be surprised if they said I need to pay nothing.

I have sent my contract to receive an advise if it is legally possible (penalty free) as I want to cancel it. Matrix after my current contract: NO MORE