Matrix Telematics BAD BAD SERVICE

ABSOLUTE PATHETIC SERVICE.......................... Not sure where to begin. I am with Matrix since 2011. Every now and again they phone and tell me my unit need to be updated. If i don't update they might not be able to trace my vehicle, which is a Hyundia I20. They the technician comes and install a new tracking device, give me a new remote or whatever. So this has been going on since May 2011. In 2023 same story, technician comes out and do his thing and left. I am left with rattles in my dashboard which I never had, the electric windows not working. Phone the following day, complained and the day after that the same guy came and replaced fuses and did nothing to the rattles. I just left the rattles and my husband fixed the majority of the rattles. September 2024 my husband passed away and I have to minimize expenses. The short term insurance no longer require my vehicle to have a tracking device and I cancelled my contract on 05/11/2024. This is where the frustration started and is just escalating............ I emailed cancellation department because phoning them on *** is money and time wasting. Can't leave a message as the mailbox is full. Absolutely no correspondance from cancellation department. The debit order went off on 01/12/2024 - I stop the debit order - 5 days later I get a phone call about the debit order. I refuse to pay and then was informed I have to pay a cancellation fee of R 1,850.00. I request a statement and the reason therefore. The person phoning for the money can't provide me with an invoice or statement for the cancellation because they do not have access to that department. They will request cancellations to email it to me. I am still waiting for the invoice or statement. The same cenario took place beginning of January 20025. I have send numerous emails to : ***; ***; and ***, to please send me this cancellation invoice and to call me. Absolutely no response. But they are quick to phone for the monthly payment.

In October 2024 I tested my unit - it did not work. Same thing, battled to get to speak to somebody. Eventually a lady phone me on a Saturday morning. She asked me why have I never tested the unit as per the contract, once a month.......... I was not aware I had to do a test check monthly. They did not pick it up that since 2011 I have never tested the unit. But because I report a no-response they quickly blame it to the fact me never testing my unit for 13 years. What does that tell me....................they are only interested in my money............................ Please can this contract be cancelled, can a technician come and remove all their devices from my car and we part for life. I have never ever experienced such pathetic service from anybody