Matrix Service unacceptable!!

I agree!!! Appalling unacceptable service!!! My bakkie was broken into on Thursday 4 March 2021 at 5.30pm at Loerie Park in Randpark Ridge. Luckily my son apprehended the 3 males who had all doors open!!! We saw a cable hanging above front left tyre on Monday and guess what thats our tracker that was ******!! Our bakkie was jammed at drivers handle and not one call from Matrix!! No alarm went off and tracker gone!! I phoned Matrix and they said my tracker was active but was 3 mins away from my home!! I drove to location 3 mins away and found no tracker .....their consultant said they cant pick up EXACT location only APPROXIMATE location and i needed to upgrade my tracker to new one!! What a load of hogwash!!! If a tracker is disconnected surely Matrix would have phoned ....but nothing zilch nada!!! So all the other complaints here i have read ...take heed people!!! I have cancelled with immediate effect with Matrix!! Still waiting for an explanation from Matrix after sending emails re this ordeal!!